Tech Help Made Human
Computer Repair & Tech Support in Idyllwild, CA
I Make Technology Work for Normal People.
Serving Idyllwild, Hemet, San Diego & surrounding areas
Formerly Turtle Computer Works — Same trusted service since 2002
Simple, human-first technology support
Computer Help for Real People
Email, devices, hacked accounts, backups, printers, networking.
AI for Everyday Life
Tools, organization, writing help, personal automations.
Coaching & Classes
Patient, step-by-step tech teaching.
About
Hi, I'm Josh.
I've spent 23 years helping real people feel less stressed around technology.
I translate tech into plain English and teach at the pace humans learn. No jargon, no judgment — just patient guidance that actually sticks.
Read My Full Story →What Clients Say
"Josh is the best IT guy I have ever been helped by, don't have a computer without having Josh to back you up."
"Josh is incredibly knowledgeable and he always solves my problems! He understands my limitations and is very patient with me!"
"I appreciate all of the help and trying to be available when I have problems and helping to solve them."
Support that fits real life
Patient & Clear
I never rush. Every question is valid, and I'll explain things as many times as needed until it clicks.
No Tech Jargon
Plain English only. I translate complicated tech speak into words that actually make sense.
Your Schedule
Flexible hours. I come to you — home, office, or wherever you need help.
Trustworthy
Your privacy and security come first. I treat your devices and data with the respect they deserve.
Common Questions
Questions I Get Asked Every Week
Do you only work on Macs?
No. I work across the Apple, Microsoft, and Google ecosystems. Macs, PCs, iPhones, Android phones, Chromebooks, tablets. I also set up Wyze cameras and home networking. The name is MyGeekMac, but the work covers everything.
How much does a service call cost?
I keep pricing simple and fair, with senior and military discounts available. You will always get an honest, up-front estimate before any work, with no hidden fees or surprises. Call (951) 468-5674 for a quote.
Can you come to my house?
Yes. I do in-home visits throughout Idyllwild, Pine Cove, and the mountain communities, as well as Garner Valley, Lake Hemet, and the greater San Diego area. I also do remote support where I connect to your screen and fix things while you watch.
What does AI consulting actually mean?
It means I help you set up and use AI tools like Claude that can actually save you time. Things like automating repetitive tasks, organizing your documents, drafting emails, or setting up an AI assistant that works the way you work. Practical help, not science fiction.
I got hacked. Can you help?
Yes, and quickly. I help you change your passwords, set up two-factor authentication, and lock down your accounts. If you need dispute letters written to your bank or credit card company, I handle that too. I advocate on your behalf until it is resolved.
Do you offer ongoing support or just one-time fixes?
The goal is always to fix it so you do not need me again. But most people and businesses end up wanting ongoing support, and that makes sense. I offer on-call remote help and monthly visits. With AI changing as fast as it is, having someone who keeps you current is worth it.
I am not very tech-savvy. Will I feel dumb?
Not at all. My goal is to empower you. I want you spending less time on menial tech tasks and more time doing what you actually do best. I never rush, never talk over your head, and I explain things as many times as needed until it clicks.
What areas do you serve?
In person: Idyllwild, Pine Cove, and the mountain communities, Garner Valley, Lake Hemet, and the greater San Diego area. Remote support is available anywhere. A lot of my work is remote now, and it works great for most software and account issues.